Privacy Policy
Your privacy is of utmost importance to us. As such, we have crafted a thorough privacy policy that details the methods by which we gather, employ, share, transfer, and retain your data. Please take the time to understand our commitment to and processes for maintaining the privacy of our customers. If you require further clarification or assistance, please feel free to contact our team.
I. INTRODUCTION
This privacy policy aims to explain to global users how we collect, use, store, protect, and disclose personal information on the game recharge website (hereinafter referred to as "this website"). We deeply understand the importance of privacy to users and are committed to protecting the security of users' personal information. By using the services of this website, users indicate their consent to all terms of this privacy policy.
II. INFORMATION COLLECTION
1. Registration Information
When users register an account on this website, we will collect necessary personal information, such as username, email address, password, mobile phone number, etc. This information is used to create and manage user accounts, ensuring that users can log in and use the recharge services of this website securely.
In some regions, according to local laws and regulations, basic information such as the user's age and gender may also need to be collected to verify whether the user is eligible to use the services of this website.
2. Recharge Information
When users make game recharge operations, we will collect information related to the recharge, including the recharge amount, payment methods (such as credit card information, third - party payment accounts, etc.), recharge time, etc. This information is for completing recharge transactions, processing payments, and providing relevant customer services.
For users who pay by credit card, we will cooperate with legitimate payment processing institutions to ensure the secure transmission and processing of credit card information, and only use this information within the necessary scope to complete payment operations.
3. Game and Device Information
In order to optimize user experience and ensure the normal operation of services, we may collect users' game - related information, such as game accounts, game character information, in - game consumption records, etc.
At the same time, we will also collect information about the devices used by users, including device models, operating system versions, device identifiers (such as IMEI, IDFA, etc.), IP addresses, etc. This information helps us identify users' devices, diagnose technical problems, prevent fraud, and ensure service compatibility.
4. User Behavior Information
We will collect users' behavior information on this website, such as users' browsing history, recharge frequency, transaction records, clicked links and buttons, etc. This information helps us understand users' preferences and needs, so as to provide personalized services and recommendations. It is also used to analyze the usage and performance of the website for optimization and improvement.
III. INFORMATION USE
1. Service Provision
We use the collected user information to provide and manage game recharge services, including processing recharge requests, sending recharge confirmation notifications, managing user account balances and transaction records, etc.
Ensure that users can smoothly use the virtual currency or items obtained through recharge in the game. For example, synchronize the recharge information to the user's game account.
2. Customer Support
Through the contact information provided by users (such as email or mobile phone number), we can provide customer support to users, answer users' questions regarding recharges, accounts, transactions, etc., and handle users' complaints and feedback.
3. Security Protection
Use users' device and behavior information to monitor and prevent security threats such as fraud, malicious attacks, and account theft. For example, by analyzing users' login locations and operation habits, identify abnormal login behaviors and take corresponding protection measures, such as requiring users to perform additional identity verification.
Ensure the security of the website and user data, including encrypting the storage and transmission of user information to prevent data leakage and unauthorized access.
4. Personalized Services and Marketing
Based on users' game preferences, recharge history, and behavior information, provide users with personalized services and recommendations. For example, recommend game recharge packages, promotional activities, or relevant in - game items suitable for users.
With the explicit consent of users (in accordance with local laws and regulations), we may send marketing information to users, including emails, text messages, or push notifications, introducing new features of this website, promotional activities, game updates, etc.
IV. INFORMATION SHARING
1. Third - Party Payment Partners
In order to process users' recharge payments, we will share users' payment - related information, such as credit card information or third - party payment accounts, with legitimate third - party payment institutions. These partners have strict security and privacy protection measures and only use user information within the necessary scope for processing payment transactions.
2. Game Operators
In the case where the game recharged by the user is operated by a third - party, we may share necessary information related to the recharge (such as the recharge amount, the user's game account, etc.) with the game operator to ensure that the user can timely obtain the virtual currency or items corresponding to the recharge in the game.
3. Service Providers
We may commission some service providers to assist us in carrying out business, such as website hosting, data analysis, customer support, etc. These service providers may have access to some of the user's information, but we will sign strict confidentiality agreements with them, requiring them to use user information only within the necessary scope for providing services to us, and take corresponding security measures to protect user information.
4. Legal Requirements and Protection of Rights and Interests
In cases required by law, such as receiving court subpoenas, investigation requests from law - enforcement agencies, or instructions from regulatory agencies, we may disclose users' personal information.
If we believe it is necessary to protect the legitimate rights and interests of this website, users, or the public, such as preventing fraud, handling disputes, or responding to security threats, we may also disclose user information within a reasonable range.
V. INFORMATION STORAGE AND SECURITY
1. Information Storage
Users' personal information will be stored on secure servers, which may be located in different geographical locations, depending on our data storage strategies and related technical architectures. We will take reasonable technical and management measures to ensure the security of data storage.
The storage period will be determined according to business needs and legal requirements. Generally, we will store user information during the period when the user account is active and within the scope of reasonable business needs (such as processing users' transaction records, providing customer support, etc.). After the user account is cancelled or has been inactive for a long time, we will delete or anonymize the user information according to relevant regulations.
2.Information Security
We adopt a variety of security technologies and procedures to protect users' personal information, including but not limited to data encryption (during transmission and storage), firewalls, access control, security audits, etc.
We regularly evaluate and test the security of the website, promptly discover and repair possible security vulnerabilities. At the same time, we conduct security training for employees to ensure that they understand and comply with privacy and security policies, preventing user information leakage caused by internal personnel's illegal operations.
VI. USER RIGHTS
1. Access and Correction of Information
Users have the right to access their personal information and view the content of the information we have collected and stored about them. If users find that the information is incorrect, they have the right to request us to correct it. Users can exercise this right through the account management interface provided by this website or by contacting customer service.
2.Deletion of Personal Information
Subject to relevant laws and regulations, users have the right to request us to delete their personal information. For example, when a user cancels an account or believes that we no longer have a legitimate reason to continue storing their information, they can make a deletion request. After receiving the request, we will process it according to the specific situation and delete the relevant information of the user within a reasonable time.
3. Restriction and Objection to Processing
In some cases, users can request us to restrict the processing of their personal information, for example, when they question the accuracy of the information. In addition, users also have the right to object to our processing of their personal information for certain purposes (such as marketing purposes). We will respect users' wishes and handle users' requests within a reasonable range.
4. Data Portability
According to applicable laws and regulations, users may have the right to request us to provide their personal information in a structured, commonly used, and machine - readable format to them, or transfer this information to another data controller. We will meet users' requirements within the technically feasible range.
VII. CHILDREN'S PRIVACY PROTECTION
1. Age Limitation
The services of this website are only available to users who have reached the legal age of majority in their country or region . We will not intentionally collect personal information of children under the legal age.
2. Processing of Children's Information
If we find that we have collected children's personal information, we will take measures to delete this information as soon as possible, unless we have a legitimate reason to retain this information (for example, for specific purposes with the consent of the legal guardian).
We are committed to complying with laws and regulations regarding children's privacy protection around the world, ensuring the privacy security of children when using the Internet.
VIII. PRIVACY POLICY UPDATES
1. Update Notice
We may update this privacy policy according to business development, changes in laws and regulations, or other reasonable reasons. When the privacy policy is updated, we will notify users through announcements on this website, emails, or other appropriate methods.
2. User Consent
If users continue to use the services of this website after receiving the notice of privacy policy update, it indicates that they agree to accept the updated privacy policy. We recommend that users check this privacy policy regularly to understand our latest protection measures for user privacy.
IX. INTERNATIONAL DATA TRANSMISSION
1. Data Transmission Principles
Since we provide services to global users, users' personal information may be transmitted between different countries or regions. We will ensure that when conducting international data transmission, we comply with data protection laws and regulations of relevant countries or regions.
2. Safeguard Measures
When transmitting user information to other countries or regions, we will take appropriate safeguard measures, such as signing data transmission agreements, adopting standard contract terms, or ensuring that the country or region where the recipient is located has an adequate level of data protection, etc., to protect the security and privacy of user information during transmission.
We will do our best to answer users' questions and handle users' requests, ensuring that users' privacy is properly protected.